Recent Reviews from AutoNation Acura Stevens Creek

The staff was friendly and inviting. Was shuttled to local establishment until car was finished. The overall process took a couple hours and luckily for me no major issues. I was in for a B2 service. Was notified of potential future issues, so that was helpful. Car was cleaned after the service. So overall, good experience with the staff and, again, luckily no major issues so far. The prices for the service(s) can be expensive, so that would be the only concern for future issues with the car.

Great experience finding a car at AutoNation, super happy with my new MDX. Dan made the whole process very easy and would highly recommend any buyers seek him out.

We called Acura Stevens Creek just to see what they had in the morning. Adarsh was very energetic, friendly, knowledgeable, & super patient. Although we weren't planning to make a purchase that day, after test driving 2 cars, we ended up driving home a brand new MDX Type S! Everyone was friendly there. Benny (I believe the service person) even bought our kids some snacks from the vending machine. Definitely recommending this dealership!

I leased my car from them, and they have serviced it for the past 3 years. They have always provided excellent maintenance in a timely manner. Benny is very friendly and attentive. Overall great experience!

I went to service dept and said I had been in accident with my 2020 TLX. I was told to go outside and look at poster board regarding collisions. I told the gentleman that I’m looking for a recommendation as to getting help in assisting me in the process. He again pointed me to the outside poster and phone number. He said he couldn’t help me any further and was busy. I felt he was rude and will never recommend your service department and will choose another dealership on my next Acura.

Appointment went off without a hitch. Was able to walk to do some errands while the service was being performed, and car was ready for pick-up on my return.

This service center is very professional. Benny helped me out with the best service and advice. I highly recommend to do your car maintenance at this location.

We know it's hard to get cars these days. The supply issue, and the war.. and the inflation. They don't really have that many left on the slot, we got it. With the ones they do, this dealership (or this particular salesperson) didn't not allow us to test drive the car that we are interested in. Yes, we are at the dealership, and we were told to call in and make an appointment (and the tone was a bit arragant). Clearly, you still have cars on the lot that we like. Sorry, Stevens Creek Acura, you just lost a potential customer. I don't plan to come back, and I recommend people go elsewhere. Unless you have to get your car here, at least call in to check on the cars you like and maybe set up an appointment before hand to avoid potential disappointment. Google - please consider a zero star rating feature request.

No test drive MDX if you cannot buy today.

GIANA today has no patience and answer to the point , I went there for a A4 service inspection today and she said a bunch of things to do from my previous visit which I was aware and plan to do with them , I wanted to have just an inspection today and understand the situation of the car better , I was asking if there is any minimal maintenance to do today and clear the A4 service, she kept on repeating the same list of things again and it was going in a circle , she gave me the impressions like other than an oil change there is nothing to do , she finally said to take my car elsewhere, she should have the patience to explain and make the customers understand what’s best for the car , her response helped me , I actually went to a local body shop nearby who are charging me half the labor price with OEM parts ,thanks for sending me off GIANA

I bring my RDX for service every time and I have 100% confidence that they will get the job done. Giana and the team at Acura always help me my needs. Thank you

Friendly, patient service.

AutoNation Acura ! Great 100% service every time. Accommodating and timely. Friendly and helpful always. Great to have the ability to work on your laptop while waiting. Thanks Benny G and Gilbert 👌

Bought my car back in January. Overall had a good experience, especially with Ali and Brandon. Both of them were very nice, helpful, and worked with me for a decent deal. I got an ILX A-Spec and absolutely love my car. Although, there are several downfalls about the car and my experience. AJ (Amanjeet Singh), was the car salesman that approached me. He was nice for the most part, but before I purchased the car, I noticed a few things wrong with it. There was a scratch on the trunk, the side panel on the left side of the car is almost coming off, the driver sun visor mirror needs to be replaced or adjusted because it is not able to close all the way, and both of my car key batteries are dying. AJ was well aware of these concerns and promised to help with these issues. He informed me he will mail me a paint pen for the scratch, replace my car key batteries, and to take my car back to Acura Stevens Creek for the other issues. Till this day, MONTHS later, I’ve been trying to be in contact with him back and forth these past few months, but he is always very unresponsive or take weeks to reply, promising the same thing over and over but he has been no help at all. I told him if there is a different department or someone else that could actually assist me, just let me know, but he insists he could help. Another problem with the car was that I noticed within the first few days of purchasing it, a strange sound was coming from my front right passenger wheel. I took it to the Acura nearby to have it checked and turns out my strut is leaking and the lower spring insulator is damaged/coming off on both sides and I also need to replace my strut. The parts are backordered so who knows how long I have to be driving my car like this. You would think purchasing a “certified” car means the dealership would thoroughly inspect their vehicles as they claim they do. I honestly wasn’t going to write a review, but I am fed up and frustrated at this point because it became such an inconvenience.

Desde que compré mi auto en Acura Stevens Creek, lo eh llevado siempre a su servicio hay, siempre me dan confianza, y tiene mi auto al 100, para seguir en mi vida cotidiana con confianza, su servicio siempre ah sido muy bueno y agradable me dicen que es lo que hay que cambiar y repito mantiene mi auto al 100, muchas gracias por su buen servicio...

We had a great experience purchasing our MDX here this weekend. Dan knew absolutely everything about the car we were interested in and was able to answer all of our questions. We didn't feel pressured into a purchase, and he let us take all the time we needed to choose the car we wanted.

Really easy to get an appointment online. The service agent who helped us, Benny, was excellent. Very attentive and responsive. We were very pleased with our service appointment and highly recommend Acura Stevens Creek for any Acura need.

This review is for their communication via texting. These are automated or scripted responses and pure waste of time texting. None of my questions were answered and kept getting scripted responses that had nothing to do with my questions about the car. I asked the same question 4 times and it was never answered. Please just call in to speak with a real person.

I had an amazing experience at Acura in Steve’s creek and it’s all because of Ala who helped me find my perfect car. I am in love with my new Acura ILX it is a perfect combination of sporty and reliable. Ala is one of the first cars salesman who is actually honest and makes you feel comfortable when going to a place where you already feel nervous that they are going to push a crazy amount of pressure on you, this was the first time I went to a dealer that treated me as an equal and was completely transparent. If I ever need to get a new car I will for sure always go back there and back to Ala. He’s the best!

I enjoyed working with Dan my sales person. He is down to earth and has a lot of knowledge and experience with Acuras. Thank you!

I took my RDX in for routine maintenance. Sergio was great and very helpful. He was able to arrange us to get dropped off by Joe at Santana Row while we waited for my car to be ready. Joe was very sweet and dropped us off and picked us up. My car was ready in less than the time they estimated and I was able to pay by a link Sergio texted me. Very happy with my service.

I must say from the moment I got To Auto Nation Acura Stevens Creek I felt like the service here is not like anything I have experienced in the pass dealerships these guys are GREAT. It went so smooth from the test drive to paying for my new RDX to Adarsh Singh who stayed late and knows everything about my RDX he showed how everything works, sent an email days later to check on me to see if I had any more questions, I am so pleased with the service I received.

After a lengthy research throughout the Bay Area, AutoNation Acura Stevens Creek had the best deal on the RDX I was looking for. They were very responsive and easy to work with. I received a good trade-in value for my BMW. Alex was great in assisting me throughout the purchasing process.

Nate Raheb at this dealership was fantastic. He helped us buy our dream vehicle and we felt very comfortable dealing with him. He gave us a thorough walk through of the process involved and didn't put any pressure on us. Outstanding work by Nate and we can't thank him enough!

I'm always blown away at how great this dealership is. For a recent service, I was taken out to a repair stall to talk to the mechanic working with my car; he took me through each step he was taking and explained himself clearly!

The facility is convenient, the staff is professional.

AL was great, he knew exacwaa I wanted, i had patience, and answered every question I had.

We had a horrible experience at Acura of Oakland I would NEVER go back or recommend Oakland! But we decided to go back to the Stevens creek dealership to see if they’re inventory was better since there has been a shortage of cars & a couple months prior Stevens creek had no mdx’s. Originally was going to purchase the MDX aspec but fell in love w new 2022 MDX type S. There was no pressure to decide and everyone there was professional nice and actually appeared to care / listen to our thoughts and helped us find the perfect fit for our family of 5! They also accommodated our 3 kids so well in the waiting areas as we signed documents and officially got our new car! Highly recommend :) Ty Stevens creek Acura!

Been very happy with them to date - service staff was very professional and provided very good service and sales staff (when I purchased my car).

I went to Acura Stevens Creek to sell a car after receiving an online KBB quote. I thought everything was done in an efficient and professional manner. My car was appraised very quickly - all issues were noted and explained calmly and reasonably to me. The appraiser caught a couple of things I had missed when I submitted information for my online quote, but I never got the impression that he was looking for issues that aren't there, just to drive the price down. He came back with a reasonable counteroffer, and the price negotiation was super quick. The whole process took about 1-1.5 hr, which I thought was quite excellent. Would definitely recommend Acura Stevens Creek.

Wali Naseri the sales associate was the best! He was friendly and very proficient. I did not feel pressured to buy as some other places could impose on you. This was the easiest and most pleasant car buying experience ever! Thanks

Randy was a great service advisor. Very friendly, knowledgeable, and provided excellent service. I will definitely come back and service my car here.

had a great purchase experience from the sales person, appraiser, manager, finance. no pressure. they had the car I wanted. was smooth and fast.

Terrible experience today @ Auto Nation Acura in Santa Clara. I called in advance about a vehicle before making the 90 minute drive to dealership. I noticed the vehicle had been sitting on lot for 45 days. I asked staff why the vehicle had been sitting and if there was any damage I should be aware of. I was assured vehicle was pristine condition with no flaws. I arrived to view vehicle and noticed moderate damage to it, including dent to drivers side front fender, deep scratches on hood that penetrate thru paint, cracked windshield, damaged rims, and multiple dings and chips throughout vehicle. When asked about the damage the manager became condensending to me. I did not feel welcomed at dealership. I was not given explanation as to why the damage had not been disclosed to me. I was told if I wanted to buy vehicle the dealership was listing it as great condition and price was not negotiable. I would not recommend this dealership as they are not trustworthy and do not value customer service.

Dan was an AWESOME Sales person! Very very knowledgeable and very helpful! I’d use him again in a heart beat!

Acura dealer on Steven Creek is great. I met with Ben, as advisor. All staff are professional, and estimated time was reasonable. They finished in time. Thank you for your service and keep it.

I took my car for oil change, everything was done on a timely manner and service was great. Giana the advisor took the time to explain everything.

Great people and service.

Came here to order a screw. Great, guy says he will call when it comes in. A week later no call. So I came in, and the guy behind the counter said it was never ordered... I asked for my refund. He said he can not refund until the part come in on Tuesday..... And he just told me the part was never ordered. This is by far the worst Acura parts department I've dealt with. And all I ordered was a screw.

We bought a new 2022 RDX a month ago and got a very fast smooth experience. Ali & Wali were very helpful and transparent in the total estimated cost and we were able to get a quick turnaround to pick up the car and sign all papers. They did offer extended warranty but we were not pushed further when we declined that. Overall great experience.

When I first arrived everyone there is professional and polite. Francisco is very knowledgeable about the acura nsx which made my trip relaxing and the nsx specialist was able to find and fix the problem to my car and I had no issues driving back home. Overall I can say it was a great experience and I do feel comfortable about bringing my car back if any other issues come up.

Awesome Service! First time getting service done on our MDX here at this location. Sergio really made our first visit a breeze. Definitely top notch customer service, great coffee, and super fast service too. Thank you guys it's really appreciated, I would give a 10 stars if I could. Definitely recommended.

Very good experience. I have been to other dealers on the stevens creek blvd but this acura dealer is no doubt the best. The sales and finance stuff are very friendly even after you signed to buy, not like other dealers (for the same manufacture :) ).

Sales person Alexis Vasquez Moreno decided to ditch me. Rude ! I was following up with a sales person for the car. They want us to be at the showroom to book. I have been told that the car will come by the end of Feb. I have been following up with the sales person every week. When I checked with him, he replied saying "Car was sold not by me, I was ready to sell it to you, but our General Manager dictated the sale to another customer was out of my control" and when i asked about if this is the fair policy "There is no policy to selling cars, there are many, many people looking to get the vehicle". I do not understand what this is. From my emails I found the email ID of the General Manager and reached out to for a call. We spoke in the evening, The GM seems so customer friendly and we went through the issue. During the call, we went through what has happened. He updated me that the car never reached the showroom to sell to the customers. He said that he will be working internally on this matter and he assured that I will no longer be working with Alexis and he will let me know when the car arrives. Thank you Raymond for staying on top of this and helping me.

I worked with Nathan the sales rep to purchase a new 2022 MDX. These cars are in high demand, but Nathan was great at following up with me and helping me secure the combination that I wanted. Brandon, their finance manager, was awesome as well. Got me in an out with all of the paperwork in less than 2.5 hrs. They also gave me a fair deal on my trade-in. They also were the only Acura dealership in the Bay Area who was not price gouging and including a dealer markup. Every other dealer around was adding in a $3000-$5000 markup and they would not negotiate. Stevens Creek AutoNation Acura was super fair and charged no markup beyond MRSP. As painful as car buying can be, this was smooth and simple.

Randy was really helpful and responsive.

I always enjoy going to the stevens creek Acura. Benny and the crew have always been honest with me and quick with working on my car. Great customer service every time I’ve taken my car in!

General manager - Raymond Pezzi is a dictator as said by a salesperson ! And so is the sales person Alexis Vasquez Moreno. Rude ! I was following up with a sales person for the car. They want us to be at the showroom to book. I have been told that the car will come by the end of Feb. I have been following up with the sales person every week. When I checked with him, he replied saying his general manager has dictated to the sales person(VasquezmorenoA@autonation.com/Alexis Vasquez Moreno) not to sell to me but to another person. I do not understand what this is. I have been waiting so long for the car and they say they cannot sell it to me. Is this something else being biased? I have reached out to the General Manager for a call and they ignore it as usual. I will try to attach the screenshot of the email conversation and the sales person email signature. Please stay away from this dealership and these types of salespeople. Alexis Vasquez Moreno Sales Associate eComPhone Mobile: 510-314-6531 Store Number: 4086154534 Email: VasquezmorenoA@autonation.com Below is the email from the sales person. =======VasquezmorenoA@autonation.com11:36 AM (49 minutes ago) to me Hello,Car was sold not by me, I was ready to sell it to you, but our General Manager dictated the sale to another customer was out of my control ============================= Me 12:06 PM (20 minutes ago) And is this fair policy ? Vazquez Moreno, Alexis12:08 PM (18 minutes ago) There is no policy to selling cars, there are many, many people looking to get the vehicle

I would’ve given a lower star if possible , lowest rate for the car , and the most amount of disrespect I’ve received so far. The salesperson Adarsh is extremely rude and unprofessional we weren’t offered to come and sit inside and didn’t show us a car we were looking it and addressed us using “yo you still want the car” and only used yo there was no professionalism and we weren’t offered water or anything, if you wanna sell or trade a car much better to go to Carmax or shift, they offer a much better rate and way better service but the manager Johnathan came out to help us in the end he was extremely helpful and helped us

I have a 2022 MDX and unfortunately had a flat tire. I called the Stevens Creek Acura service dept. Randy answered and he was AMAZING he is old school service, 5-star . He handled my service promptly and professionally. Great Job!!!

Friendly and professional staff. One of the few places that doesn't have a markup. Great!

Try to avoid this place. Very bad service... There is no fixed amount for a specific work. it all depends on who is your service advisor.

I was extremely low-balled when trying to sell my car here. Took it into another AutoNation dealer across town and got almost double what this place offered. This place may be ok to buy a car, but don't try to sell/trade-in your car here.

I've been using Acura Stevens Creek service department for the last 4 years. They've always been helpful and get my car service done on time. The service team is excellent as well.

Nice chat system

I don't have the service yet but the experience of setting up an appointment through online chat is nice. I am still waiting for a call from the service team to confirm the drop off. I will see how efficient they are.

Typically I shy away from getting my car serviced at a dealership but my experience with Acura Stevens Creek was exceptional. I was assigned to a service rep by the name of Randy Soloman and he went above and beyond to make sure that my issue was taken care of. He was proactive, communicative and friendly. He took the time to call me to give me status updates and expedited the progress of car repair. I felt well taken care of and felt that I was charged fairly. I purchased my Acura MDX at another local dealership but moving forward I will only go to Acura Stevens Creek to get it fixed.

Pros: The sales and finance people in the office are friendly. Cons: On 1-28-2022, I purchased the 2008 Acura RDX, but unfortunately it was inspected by AutoNation Acura Stevens Creek, but not all of the necessary maintenance was performed before offering it for sale. The next day after I purchased the 2008 Acura RDX I took it in for an inspection at another Acura Dealership and found that the transmission fluid, brake fluid, water pump, spark plugs, valve cover gasket, and drive belts needed to be re-placed. The cost was about $3,087. I also found out that the 5-day money back guarantee does not apply to cars that were made in 2010 and older. They should include this stipulation on there website. 2-4-2022: Update: @Dealership: Thank you for the response, but I spoke to the General Manager today and he basically stated that the car is an "AS-IS" purchase and that he wasn't able to help me.

Thank you for the great service and taking care of my TLX. Keep up the good work!

Pros: The sales and finance people in the office are friendly. Cons: On 1-28-2022, I purchased the 2008 Acura RDX, but unfortunately it was inspected by AutoNation Acura Stevens Creek, but not all of the necessary maintenance was performed before offering it for sale. The next day after I purchased the 2008 Acura RDX I took it in for an inspection at another Acura Dealership and found that the transmission fluid, brake fluid, water pump, spark plugs, valve cover gasket, and drive belts needed to be re-placed. The cost was about $3,087. I also found out that the 5-day money back guarantee does not apply to cars that were made in 2010 and older. They should include this stipulation on there website.

I bought recently Aucra MDX certified car at Stevens Creek Blvd CA. Dan Baqhdasarian has helped me a lot . he is very helpful and clarified all doubts . I was amazed at Acura and have a overall nice experience. Thanks Dan

Sold my car there yesterday after getting a kbb cash value. Henrik was very helpful during the whole process. He only charged me for repairs the car was really needing (eg: new tires). Make sure you negotiate well. The only thing that annoyed me (not his fault) was that it took a while to get the paperwork + check ready. Maybe this is an area AutoNation can improve?

This was my first vehicle service at AutoNation Acura and my experience was amazing. Randy Solomon was really helpful in providing me all the information regarding my vehicle service and also scheduled an appointment on my behalf. He is friendly, very cooperative, funny and made our first service experience smooth and hassle free. Thanks a lot to AutoNation Acura Stevens Creek and Randy for your services.

Came in for a oil change this past Saturday and was very pleased with help I got from Benny. He also found some other issues and made sure that they got repaired.

The salesman, Nathan, was one month fresh, but was very courteous. Jonathan, the Manager, did not even entertain the thought of lowering the price by $50, (for the missing trunk cover and missing backseat consul cover). The parking lot was dim so I couldn’t inspect the car properly. The finance guy acted according to what I had expected when I declined to buy any warranty. The front door was boarded like a dealership in the City of Compton.

I had a very pleasant interaction with the service representative, Sergio Rizo. The paper work was ready and the wait was less than 5 minutes. Mr.Sergio went over the details of work that will be done. Once we agreed on the scope I was out in 5 minutes heading to my work. Picking up the car after service was a breeze. Overall a pleasant experience!

Entire service staff was awesome Benny and his team Helped me out with on going problem. Got it covered under my warranty and booked me my appointment.

Acura of Stevens Creek goes above and beyond to make your experience stress free. They conduct business with the utmost honesty and integrity. Like no other dealerships! I would, and have, recommend(ed) Acura of Stevens Creek. Ray and his team are simply the best…

Benny gave me excellent customer service. He updated me on my car status and if I needed anything else done. Each time I came in he made me feel welcome with a positive attitude. Thank you Benny.

Service is getting worse. Tried to rip me me off thinking that I couldn’t speak english but I have been living in the US for 20 years, so I immediately detected their lies. They also started to scream at me at me even I when I told them my car was already insured. They’re the ones that can’t understand anything. The service is sad. Don’t go here.

Tried to buy car from "one of largest nationwide chains of dealerships", and they sold car out from under me. I had to call several times and badger the staff to talk to me. I was fully prepared to purchase the vehicle cash and they just did not want to help. This is a poor excuse for such a large corporation. **Confirmed with Corporate Autonation that they relocate vehicles within the US. This was just laziness and/or misinformation on the part of the employees. I've escalated my concerns to the GM, so hopefully this won't happen to someone else in the future.

I found the experience to be one of the best that I have had with any dealership ever! They were on time, friendly, and the did exactly what they said they would and didn’t try to charge me for a bunch of stuff I didn’t need. You guys are the best thanks!!!

Worst sale service ever, was checking a car cannot test drive without credit score run!! Tried to check other colours not allowed to walk on parking lot!

It was the easiest experience that I have ever had. After leasing for the past 25 years, this by far was the best dealer I have worked with. The process was extremely organized and efficient. Each Acura employee was so helpful. 5 Stars!!!!

It was my first time at this place. I only got an oil change. I live in San Francisco and I had bad experience with one of Acura dealership in my area. I read the good reviews about Autonation Acura Steven's Creek and I decided to go there. Randy was great. He was very helpful. I am planning to get some repairs in the coming weeks, and I will write another review about my experience after I do the repair.

CarMax couldn?t close the deal?some problem generating paperwork nationwide, I had incredible time constraints and AutoNation came through, with a superior offer as well. If I ever do this again, AutoNation will be my choice.

Had an amazing car buying experience! Alexis helped us walkthrough the features of the car and answered all our questions patiently. I had few other cars in my mind but ultimately narrowed my options to get an Acura as it is worth the value and know for its reliability. After test driving, we have decided to go ahead and the process was pretty straightforward and everything went smooth and fast! Thanks to the entire team at Acura for such a wonderful experience.

Cliff Kim was a excellent sells person highly recommended!

Good!

This place is mess I bought certified car here salesman and Manager told us that the first service is free now they have no record for us and they so rude please don’t go here I am so disappointed 😢

Benny showed high professionalism and was very descriptive on what I needed for the car maintenance. Reassured me what I needed in the near future on what needs to get checked. Would recommend coming back

Very warmly service. The guys from salesman, sales manager, finance manager, general manager are all very good.

Fantastic service.

If you buy a car from this dealer, please don't in house prepaid service!!!!!!!! I made the mistake of purchasing 10 prepaid oil change for $550. I was able to use three of them before I sold my car. When I went for prorated refund. They sent me a check for $8. I asked the guy at the finance department how they came up with $8 for refund and I've been getting the run around for the last 4 months and still not heard from them. Apparently, no one could explain to me how they came to this amount over there at the finance dept.

Visited 14th Dec 2021 for 66K servicing Benny was my dealership service rep, and he made it a great experience ! He greeted my by the car, explained details for a 66K service would entail. As this was going to be a little more than a standard service, it took about 5 hours. Waiting in the dealership area was a breeze, there is a dedicated office space, you can take meetings from, zoom calls or just getting work done. They have a nice coffee collection( free) and snacks you can buy with CC / cash / debit. Overall this was a great experience, Benny was also able to save me some money on the service !

I love getting my car services here. Carlos is friendly and professional. He’s helped me for years and I can always trust him to be honest and take care of me and my car.

They gave a ridiculously high quote ($500) for b1 service for ILX. They basically did nothing (the car didn’t need any repairs) and charged a $300 service fee. This price is completely insane, and i only paid it because I was in a big rush. I feel really taken advantage of by this dealership and will not be coming back.

Dan was great! Very detail on explaining the details and features of the car! I spoke to him in the morning and was able to assist me accordingly. Of course, I end up driving the car home. There are 4 Acura dealership around where I live but I went out of my way to get this car. Just to shows you how committed they are on providing you exceptional experience when you are shopping for a car. I highly recommend Auto Nation Acura if your are looking for new or used car! Eric & Mimi

I had really great experience at dealership when I bought my 2022 MDX. When I arrived, immediately the sales person I booked for appointment reached out to me to welcome me. My MDX was in the inside of showroom. All of members were very friendly and took care of me very well. Couple of days later I bought MDX, the sales person reached out to me via email confirming if I had any issues with my car, I had any questions regarding my car. Overall, my experience with this dealership has been excellent.

I recently purchased a used vehicle (2011 Subaru Forester) from AutoNation Acura of Stevens Creek. My experience was excellent. My sales rep was Al Rabadi. He gave me plenty of time to inspect and test drive the car without any kind of hard sell pressure. The vehicle itself was fully detailed and in fine condition at a fair price. After buying the car and before leaving the dealership, I asked the staff if I could get a copy of the list of inspections and checks that they do on used cars, and for this car in particular. They provided me with the documentation that showed they had done an oil & filter change, had changed the air and cabin filters, had replaced the front and rear brake pads, had surfaced the front brake rotors, had replaced the windshield wipers, and had topped off the fuel. I feel like I got a lot of added service from this dealership beyond the reasonable price for the vehicle. I highly recommend them!

Thank you for my new Acura RDX, Dan was great, friendly, and knowledgeable. My overall experience was easy and no fuss. They also traded in my used car for a fair price. Love my new car!

Sung was very helpful with getting us the right car for our needs. When we went back to get the car after doing our research, Sung already had the specific make, model, and color of what I wanted. The process was easy and painless.

great service.

I usually do not write reviews, Here is what prompted me to write. 1) Right from the beginning I bought the car. I keep getting marketing calls from sirius xm for the subscription then mails. I only hear about this company when I rent a car. Somehow they gather customers information and reaching to them by call/mail. 2) Since my warranty expired, I'm getting lot of marketing calls for different company and they did tell my name and car model information. I have no idea how did they know my details. 3) July I went for service, I paid $400 and last week I was given a quote of $600. So every visit, I was expecting to be charged around $500. Either my car gone bad or there is different reason. I will figure out and update. 4) It would be cleaner if wiped off using paper towel than the courtesy car wash. Acura RDX 2016 54K

Amazing service, they got in in quickly, were communicative and fixed the problem. They even washed my car.

Randy is very professional and helpful!

Service of AutoNation Acura of Stevens Creek is excellent!

Giana Papagayo is a great service advisor! She is very helpful yet professional! She handles her job with great knowledge, ease, and cares about her customers.

Hi folks, if someone wants to buy an Acura then Stevens creek Acura is your place. My experience was great right from the beginning. Cliff, Ali and Nick all did a great job in making my buying experience very pleasant. I love my 2022 MDX and the way it handles. Cliff was kind enough to provide all details regarding the car. I am happy with my purchase and I hope you will be too.

Dan was great!! He was very helpful in explaining all details and he didn't mind going over it again when I asked questions. So glad he called us to come down and see the MDX 2022. We've been waiting for the midnight blue for a while!! 10 stars!!!

AutoNation Acura at Stevens Creek made it so easy for us to buy our car! I made an appointment online, got the confirmation by email and text. As we arrived, the car was ready for us to see and go for a test drive. The team was very professional, and they provided us with the options we had. The process was so easy and effortless that I had not experienced before in any other dealership. Highly recommend them!

Great !!!!! Great !!!!! Great !!!!! Great !!!!!

The staff is really professional and provide excellent customer service. Do very efficient work and charge fair price.

Nothing short of an amazing, seamless, no pressure experience with AutoNation Acura Stevens Creek. It wouldn't have been this way without the service, care, patience and time that Al accorded me with throughout the entire process. 10 stars, highly recommend. GO. SEE. AL.!

This Acura dealership left me with large bill at DMV and a ticket due to incorrect information filled on my paperwork when purchasing my new car. After realizing the dealership made an error with DMV paperwork, I left multiple messages with the dealership. Ultimately no one responded to help with an issue they caused! I was left with a large bill due to their error in paperwork!!!

Unfriendly arrogant sales manager Safety checklist flawed Issues that should have been addressed during safety check Since posting this review I was asked to call back for a resolution. Left multiple messages and still haven’t gotten a response. That’s how bad the service is at this place.

Had a wonderful experience here - salesman Al was so easy going and applied no pressure. Felt very comfortable talking about the cars - open anf honestly. Highly recommend.nb

Benny was great! Went into service my 2016 RDX for oil change and routine check up. It was my first time but he was very personable and pleasure to work with.

Love taking my car here. Gianna takes care of me and my car with wonderful service and always with a smile. Her wonderful service crew always come through for me.

On 10/30/21 I was easily able to get this Saturday appointment for a routine service at ~60K miles with codes "B123" showing on the '14 MDX display. I also had an intermittent problem with the Blind Spot Info System failing when the MDX seemed to get too hot outside or if idling for ~20+ minutes. I'm glad I asked, as apparently there is/was a service bulletin suggesting the dealer to a reset to the Blind Spot system which a regular owner couldn't do without special equipment. Previously, I had to shut off the engine and restart which "might" only temporarily fix the issue. I don't wish to test this fix by idling for another 20+ minutes or else it might only show up in the summer months when it's hot outside. I'm only hoping this dealer/service reset will work in the longer term. Again, thanks to Autonation Acura Santa Clara and my Service Advisor for taking care of me. I've recently given a somewhat negative review to a Reno-NV Toyota dealer so I can be a harsh grader, but tell it as it is or how I feel about a matter.

Great experience during last service visit. Giana went above and beyond to make the process very smooth and even helped to arrange a last minute drop-off and pickup.

Sergio is always super helpful & one of the best advisors I’ve come across. Always look forward to receiving his help & honest opinion.

Service worker who claims to speak 5 languages was such a rude and nasty person to be around. He really needs to jump off his high horse because he’s going to be rude to the wrong person one day and get what he deserves. Never again coming back here for anything not even an oil change. One day you’ll be treated just as bad when you need help with something you don’t know about and you’ll know how it feels to make someone feel the way you did to us.

Benjamin (Benny) was the nicest person I have ever dealt with at Autonation Acura. He is so friendly, helpful and knowledgeable of what I neeeded done and timing was on point! Your awesome Benny

When my car needs service, I only take it to Stevens Creek Acura. They always provide excellent customer service and have earned my complete trust. Giana is an awesome service writer and keeps me informed of all details when needed!

Excellent experience! No pressure, Dan when above and beyond professional. Great communication not rush at all. The whole team made it easy to go through all the details. Overall I will highly recommend anyone to visit this Acura dealership. Great Job! Thank you!

Great service. Dropped of my RDX since I was due for an alignment. Sergio Rizo helped me and was very kind and thorough. He even provided me his own phone charging adapter when I didn't have one. Sergio explained the process and was very patient expressing in detail why Acura is the preferred party instead of a third party to perform an alignment. My var was vacuumed and washed. Service is a step above Honda and makes me feel valued much more than I felt at Honda dealerships.

Sergio was super friendly, helpful and answered any of the questions I had. The service was thorough and prompt. Great experience!

Excellent service and fair prices

Acura Stevens Creek was a great experience, especially with Mr. Sergio Rizo who was so so helpful. The communication was constant and he updated me about my car. To top it off as an ending to their service, a complimentary car was provided. Definitely service with a smile with Sergio! Thanks for the great experience sir.

Great service

I have had my car serviced here for years, and the service has always been good.

I have very good experience with MDX Purchase. The entire sales team is amazing. Dan is best person to reach out to for any help. Overall, very good experience

I have a very good time,,I would say the salesperson was very helpful. Good experience..

Customer service was excellent. Very professional and personable. Answered all my concerns. Thank you

Friendly staff, no pressure, and covid ready. Sales staff was professional and knowledgeable. Easy to deal with. Would come back to buy again. Thanks AutoNation!

Every time I come here for my car maintenance, it is a very pleasant experience. Sergio is awesome and efficient, and makes me not want go to another Acura dealer ship for help.

Dan Baghdasarian was super helpful and accommodating of our busy schedule. We were able to get a nice deal on a new lease on a new 2021 RDX in a color of our choice quickly and painlessly!

AutoNation Acura of Stevens Creek provided a wonderful service. This is my first time purchasing in this dealer as well as first Acura vehicle. Alexis and Jonathan were very nice, professional and honest. No pressure at all. On time delivery. I will absolutely come back for future purchase and recommend my family and friends.

The best dealership we've ever been to! They have customers best interest and will treat everyone fairly regardless of financial situation you're into! They have the best team of people working here and followed covid rules on wearing mask! Our sales agent Dan is very professional, personable, accommodating and knowledgeable! He is very patient as well even though my husband came in an hour late from our appointment time he never showed any bad attitude towards it instead he treated us very nicely, showed us the car we like and even take his time explaining everything we need to know about all the features the car has! He's a great guy! Mr. Bahman, Kamali from financial also is very professional, has a good intention in helping customer and is not very pushy with sales! He made sure we are comfortable with our numbers and that we will go home happy with the car that we bought and we are! They are very transparent and deliver what they promise! This is by far the smoothest and greatest experience we've ever experience since buying a car! Highly recommended place!

Benny is one of the best service man I have met . Happy , helpful, …

Friendly, timely, responsive and knowledgeable.

Acura that sold many cars on the road supposed to have a professional audio system repair locations that can deal with all audio system issues. It’s very unfortunate that Acura dealers has no professional repair for audio systems. Why dealer needs to perform diagnostic for if they do not repair any way? Acura Dealers should at least have refurbished audio units for replacement, after performing diagnostics for customers. This is a major issue that scare me from buying a new Acura cars again Layso Lor

Horrible they didn’t help me I bought the car I didn’t want and then. Wouldn’t take back they take for ever and push u to get a car ur unhappy they lie of ur documents to befit their own good they dishonest people that do anything for wrong reason

I really didn't like the people here at Auto Nation Acura because of the following experiences I had with them. 1. I visited them last year when decided to go for an RDX and the sales guy was so rude at the end of deal and so I ended up going to Acura Fremont to purchase the vehicle. 2. I visited them for windshield Crack and service agent didn't even look at the car to see if it can be repaired or replaced but instead he just gave me a flat rate to replace the windshield. So I went ahead with insurance company's suggestion and they charged less than 50% of what this Acura center quoted me 3. I went for a scheduled service and some issues with media system. He said it will take 5 hours for just the oil change service and they don't do any shuttle or offer any lyft service. For other issues he said I have to drop my car for three or more days and they don't offer a loaner car during that period. He just said No to everything. I cancelled my appointment after having a conversation with such a rude agent, I drove 20 miles to Fremont for service and they got it done in 1 hr 30min. I called the service manager to leave a feedback and lady over the phone said she left a note for him to call back and I left a voice mail too but guess what no call to take the customer feedback. If they are not giving a damn about the customer satisfaction, I don't know why they are still trying to run a business. It's really disappointing and irritating to do business with them. I'm not visiting this dealership ever again and I'll not recommend them.

We have had a very positive experience with the service department and the Assistant Service Manager, Carlos Rothschuh over the last 3 years we have had our Acura RDX. Very polite, knowledgeable, and gave us very accurate information on estimated time for service and what was being serviced. Only item they could improve is the facility itself...looks tired and in need of a new store look.

Express service was great, friendly advisors

Professional and overall great experience.

Picked up a beautiful 2014 subaru outback that was meticulously cleaned! They were so helpful and the process was so smooth that I would 100% use Automation Accura again! They really pushed hard for us when we said what we wanted! Great service all around!

The person who helped me was very kind and respectful.

Great service and things went very smooth. Timing and cost just as expected. Also very comparable in cost to 3rd party for new key fobs,.

It took us three times of visits to get a brake noise problem fixed for our 2022 MDX. To our surprise, there's no service car as a backup for MDX. Disappointed about the service quality.

Best Customer service i have ever had

Great and prompt service, honesty and fairness. Highly recommended!

Please be aware!!! They broke my horn after Airbag recall service. Talk to managers but they refuse to look into the issues and hung up on me. Cost me more than $600 to go to other auto shop for the repair. Will file complaint to Better Business Bureau. UPDATE: 2/13/2021: I called AutoNation service center again after I received below response from the owner. Again I received no reply after I made several calls and voice messages to the general manager Raymond. Finally I was able to connect with a salesman, he intimidated me, talked rudely and refused to resolve this issue. 5/20/2021: With sufficient proof, Small claim court has made judgement that AutoNation lose the case, I WON!!! Court order AutoNation pay me back all repair cost that I paid for. This is the worst auto shop I've ever experienced. Would give 0 review if I could.

I got a tire tread separation, replace it with the spare tire and drove to the dealer on Steven's creek, to find out what possible solutions we have, one of the members came out and say hi to us, my wife and i, we explained what happened and he Said, is this a pre-owned car, my wife said no is a new one, then he said, oh is an old car, my wife replied again, no we got it 0 miles off the lot, then he said, where did you buy it, we say acura in Pleasanton, he said, see what happens when you don't get it with us, you should take it there,(acura Pleasanton), isn't the dealer supposed to take any customer regarding of where they purchased they car and help them out, he didn't seem really concerned about our situation, I told my wife we should've gone to acura dealer in milpitas, CA,

Smooth painless experience. Great staff.

Worst service,No customer service,& advisor Benny very rude.

Really nice service by Auto Nation Acura.

Got my car serviced here in June and I was appalled by the quote originally given to me, which was hundreds of dollars over what I would pay for a simple oil change (B1 service) and a brake fluid change (which was suggested to me after the man I spoke to looked under the hood for literally 10 seconds. Pretty sure that's not how you determine if that service is needed.). The only reason I did not pay the ridiculous price was because I've been to multiple Acura dealerships in the duration of this lease and know what different places typically charge. I was quoted around $500 for these two services total originally and ended up paying the full price of a B1 service at this location (Fremont location consistently has coupons) plus the remaining cost of my transportation from this dealership since they only covered $30 of the uber to and from here. The man I worked with wasn't overtly rude nor unreasonable with further questioning, but the experience was not the best, and he became friendlier at the end only to request a good review on his acura survey. Needless to say I will not be returning here, good to see other people had much better experiences than me here.

It was a pleasant experience with AutoNation Acura. I just bought my MDX 2022 from AutoNation and it was smooth and no Hassle. No over promises, had to put a deposit for a car that will arrive in End of July or first week of August and it actually arrived earlier than that. it was great working with Sales Agent Adarsh; Thanks Adarsh for your help. Finally, financing was very smooth and extra service options explained very well with no pressure on which option to choose. Overall, wonderful experience

Appreciate the ride and courteous staff manner. Sergie is always helpful , very detailed and informative . Very knowledgeable . I’m glad this dealership is my dealership. Great over all .

It was a painless experience. The sales personnel especially AL were all very helpful and answered all my questions. I did not feel pressured to buy at any point during my inquiries until I finally decided. I am fully satisfied with my choice and my family really likes the SUV.

Nice

The service team performed all the services I requested on time and with no surprises. Plus they double checked all the systems on the car. It is 8 years old and still runs like new.

I have been coming to AutoNation Acura of Stevens Creek since 2000. Although there was a period of high turnover, I have been treated very well, which explains why I continue giving my business. Within the last couple of years I have been fortunate to meet Mr. Carlos Rothschuh. He has provided excellent customer service to me each time I have come to the dealer. After not coming in for some time, I recently visited for service and was glad to see him still there. To the Head Cheese, please take care of your employees, because they take care of your customers, which equals dollars. Oh, and can you please bring back loaner cars?Thank you!

Great job

Very professional and quick getting my 2019 RDX serviced. Benny was great at explaining everything that was being done and my car came back clean.

Sergio was very helpful and thorough.

Great experience getting car serviced. Completed on time and let me know overall status of car

OMG!!! SUCH GREAT SERVICE!!

Vehicle was in demand, selling like hot cakes. But the sales person Adarsh , felt like touting about it. Post sales on the day of sale, there was issue with leather seat quality, he took 3 days to send the complaint after several followup. Did not like service. He explained car features good enough. But customer service after sales is bad.

Great service. Sergio does a really good job of explaining the work. Very friendly. Appreciate that he was able to finish the work within the quoted time.

Sergio was the service representative and he was extremely friendly, efficient and patient.

Always excellent. I like my service advisor. Straight to the point of what should be done. I gave him 10.

Thank you for the great customer service and support in helping me purchase my 2021 Acura RDX Aspec. The salesman Adarsh was awesome and didn't make me feel pressured to purchase the car right away. He was great!

Good service at a decent price

All smooth. On time with carwash. No issues. .............

Had a GREAT experience with Al my salesperson. Got a great deal on my newer car and a fair trade in. Although I won’t be needing a new car for a long time I would go back to them in a minute.

I just purchased a used car with a bad transmission and they refused to take the car back. They are very rude and dismissive. They are more then fine selling cars in unsafe driving conditions. They don’t honor their store warranty if 5 days or 250 miles. In all my years of buying cars this has far been the worst ever experience. Seeing as I’ve shopped at other auto nation stores before I can’t understand how this store is affiliated. They are crooks I’ve had to hire an attorney to get my money back from the lemon they sold me. Horrible business

Sergio was always helpful and very professional , I?m glad he was assign to help me gain.

We had a very pleasant experience with our sale rep, Sung. He was very polite during the entire visit and not very pushy at all. He made sure that we had a good test ride and made sure that he was able to answer all of our questions.

Sergio Rizo was great both in customer service, and actual vehicle servicing. Really appreciated his helpfulness.

Al from a sales perspective was great, and the only reason I completed the sale here was due to the high demand of the 2022 MDX and them happening to have the car I want. Don’t expect negotiations on anything for this car and a sarcastic sales manager.

Initial phone call to schedule maintenance was disappointing. Long hold time to reach a Service Advisor to ask a question before taking my car in for maintenance. Customer Service Representative remained on the line and was very courteous. Never did reach a Service Advisor. Question was answered by Benny G. when I took car in for maintenance. He took the time to explain my maintenance service and car was ready as promised.

Bennie and the whole team at Acura Stevens Creek are so kind and helpful. I was able to get my car in quickly and efficiently, they talked me through all the steps of their COVID sanitizing protocols and called me when my car was ready! So easy!

Good salesman & good services thanks .

The service staff is always courteous and friendly.

Overall process was smooth, one caveat I felt was , I had asked for an estimate on Fog lamps for my MDX while booking appointment online and at the service center, didnt get any estimate both the times

Overall excellence along with awesome customer care and service.

I was contacted by Sergio regarding a recall related to my Acura. He explained what the issue was, help set up an appointment for me and on the appointment date, he personally met me and assisted me. It was a smooth process and I got my car back, and I also got a free car wash.

Friendly. Professional. And A+ customer service

I bought my 2004 Acura MDX for wheel alignment and fuel consumption diagnostics. Car served me faithfully 296000 miles and just had the transmission rebuilt. It now drives straight and engine was found to be healthy with no signs of failure. I am impressed by the professionalism of the service technician and courtesy shown by the the advisor who handled my car. Thank you!

We test drove several other SUVs but this one had what we wanted. It is sporty, comfortable, spacious, the drivability is smooth, and the overall design is sleek. Our rep Al was also great. He listened to what we wanted, understood our expectations and when we were ready to purchase a day later, he made himself available on his day off to meet and help with the transaction. We took the car on a road trip two days later, and it was such a comfortable ride.

Went to this dealer multiple times, they offered good services and friendly interactions. The service advisor Gianna is thoughtful, well prepared. There was a time she took extra time to handle my service, when the day they were fully booked.

Excellent team who helped complete the service on time.

I got Honda factory approved for fixing the factory defect. Brought the car to Acura StevenCreek for repair but they refused to work , although Honda been approved., so bad customer service there so Acura customers be aware of the AutoNation Acura in Steven Creek. Super bad service there .

Fast and friendly service. Large waiting area. Benny was really friendly and nice. Finished my A1 service for my RDX in one hour.

Awesome customer service - Sales person , Technicians and Loan officer. Great Deals!! Customer friendly and extends best offer on the vehicle .

Service - excellent Thank you

Very helpful and knowledgeable! Great customer service!

Friendly experience showing us the vehicle and great service from Tien Cao. He was patient and genuinely worked in my favor to get me what I needed in my range. I ended up leasing from this location and was pleased with the service at Acura Stevens Creek.

Very good. I recommend. Solid and progressional. Service center is good

Sergio Rizo is my service adviser. Sergio is very knowledgeable, professional and provided me excellent service. I highly recommend this dealership.

Sergio Rizzo is my service adviser. Sergio is very knowledgeable, professional and provides excellent customer service . I highly recommend this dealership.

Everyone that I have worked with is always timely, responsive, friendly and knowledgeable. I would definitely recommend Acura of Stevens creek to anyone who is looking.

A friendly CarNation in the neighborhood.

The Acura team was very informative and professional. Helped us made the purchase very easy going.

It was a ck up on the charging system of my Acura TL 2012. If it is a problem in your Acura bring it to them. They know Acura better than other

They were trying to charge me $253 for an oil change! Ridiculous!

From the moment I arrived, everything was super easy. Sergio helped me and he met me outside and told me it would take 1.5 hours with a free carwash and sanitization. And guess what, I received a text 1.5 hours later saying my car was ready! That has never happened!! I was thankful for the free carwash and Sergio's help.

Friendly, professional and efficient service advisor, Sergio.

Overall great experience! Listens to you, takes the time to make it right!

Professional service from start to finish.

Always a wonderful experience. Sergio was very friendly and an excellent communicator. I was checked in quickly, thorough explanation of the service, and a comfortable wait area. Service was completed ahead of schedule and I’m a happy customer.

I had requested a minimal A1 service (no addon) online without selecting any addons. Because I had a meeting, my girlfriend took the car. They misled her into thinking that all the options are required A1 maintenance for a car with only 5k miles !. This is an unacceptable betrayal of trust. They had to explain to my girlfriend that those services are not required and are optional, but they made her think those addons are required even though I had not requested any addons when booking the appointment.

Very pleasant experience. Cliff was very helpful in showing me features & setting up my phone before I drove off with my new vehicle. Yes I would recommend getting a vehicle at AutoNation Acura Stevens Creek,

The Service department Sergio, who helped us process the repair, is professional and helpful. It was a pleasant experience. He promised the car would be ready by 112:30pm. At 12:30pm, we received a call from Sergio and the car was ready. I was impressed.

Sergio was great. Car serviced in a timely manner.

Alec Noel Quinanola was highly professional and knowledgeable. Also very courteous and responsive.

The service was completed on time and customer service agent was very helpful.

I always receive excellent service from AutoNation in Stevens Creek.

Good people and good service

My first car shopping experience went great all thanks to Tian. Everything was amazing!

Horrific experience buying a used car here. I believed I was purchasing a higher trim level Prius due to the ad they posted saying so. Purchased the car, found it was a base model with none of the “perks” I thought I was going to get. Called sales staff asking if anything could be done about this—as it was their mistake. Tried to tell the guy on the phone (he never once gave his name) That the ad stated I was buying a trim level 4. He told me “that just means you bought a 4 door”. Said I could bring the car back for a refund, but I really just wanted to be compensated for a mistake. Guy basically told me “tough sh**” in less severe wordage. Kept asking why the ad said one thing when they knew they had a different model. Got no answer. If you’re a woman and you’d like to be treated as if you’ve gone back to 1954, then by all means, give them your business. If you don’t enjoy being treated like an idiot, however, go elsewhere.

We were able to schedule an appointment pretty fast and received text message when it is done. Everything was very smooth.

Excellent service to test Acura 2015 TLX electrical system for possible low battery voltage and found no issues. I was not charged for service. They provide update on rear brakes and recommended replacement at next service visit. On my fist set of brakes at 66,000 miles.

I am late with this review but I did want to comment on my experience at this Acura dealership on Stevens Creek. Every business should have an employee like Alex Quinanola. He gave excellent customer service! Alex explained what the technician would be doing to my car and gave me a copy of the work order when the service was complete. He also gave me his business card in case I had any questions later. His card actually came in handy because a few hours later I had a problem with my car fob. Alex said I would need a battery and to purchase it at the dealership. That solved the problem. Definitely coming back for any car issues. Thanks Alex for making my visit a positive one!

Good service and good prices

Alex did a great job of explaining everything to me, initially and my follow up questions. My car was serviced quickly and I received a report of things to keep an eye out for. I will definitely request Alex as my service advisor in the future .

I bought the RDX from Cliff Kim ,a salesman and I was grateful for him for being kind and explaining the vehicles features in a kind and fun way.

Sergio is very helpful. I don?t know much about cars he explained well And let me know what?s need to be done. I like the fact that I was consulted with add ons ... thanks

Very professional and friendly dealer environment. I strongly recommend it to Acura owners.

Excellent customer service. They listen and don’t recommend unnecessary work. Alec, my service advisor got me in and out quickly and did an excellent job.

AutoNation continually provides the best service I have ever received at both the sales and service centers. No item or question is to small or unimportant. Employees listen to the customer and every issue is resolved before leaving the facility.

I always feel good when I leave here . Giana is always so helpful. I asked for her advice all the time

Auto Nation Acura in Steven Creek is always very effective and professional. My service advisor always help me and she is wonderful . I do recommend them.

Service at Acura Stevens Creek was easy and effective. Sergio was professional and very pleasant in taking care of our appointment details. My Dad has been coming there for 20 years and will go nowhere else to service his 2000 TL. Great service all around!

Missed appointment in the morning! They fit me in the afternoon of the same day. Car was returned to me after about two hours with all services complete and washed and sanitized. No complaints whatsoever!

Great experience for safety recall service for my old MDX. Edwin provided professional arrangement in a promised service time including car wash!

Fast and Friendly service by Service Associate Sergio Rizzo. The car problems were taken care of and at a fair/reasonable repair cost.

Very good customer service. Grateful that rental was provided while unexpected repairs were made.

Good, prompt service. Car was serviced quickly. Keep up the good work.

In the SF bay area there are fewer dealers available to service the NSX than there were four years ago. We are fortunate to have Stevens Creek Acura, service manager Carlos, and tech, Steven to support this specialty vehicle. Easy to communicate with and very supportive of the vehicle. Thank you!

Edwin has excellent customer service. He sat down with me and explain the importance of the repairs needed for my car. He told me what could happen if these repair where not completed.

Awesome experience . Amazing team

Had a great experience with my new service writer Edwin. Kept me informed, made sure my RDX got a wash and reminded me about my online coupon. Would definitely refer others to him.

Always a friendly experience with Alec. A++ service.

Super easy. People are so friendly. They have many cars in stock. It was one of the most comfortable car buying experience.

Great service bought my second car here Excellent service.

Oil change was great car final check on the car can be improved.

Got a service appointment the next day and was in and out in an hour!

Good service and good deals

Very friendly. I had my car maintained within an hour.

Excellent and timely customer service with same day appointment.

Everything was great. Informative and timely. Thanks for your service.

Alec was very efficient, professional and great communicate . Very satisfied.

Sergio was very helpful and thorough in his explanation in why my transmission would stay in gear longer in Sport mode. My car had an AW alignment and a tire repair. Very satisfied with the friendly experience with Sergio and the dealership with a thorough carwash.

leased this car during covid. My husband was in such a hurry to leave the dealership I did not learn how the car works. Figuring it out on my own.

Good Customer Service by Sales person Vu who was very kind, hospitable, humble and very knowledgeable. I just came to see the car, but due to his outstanding services I was amazed and construed to by the car. Thanks

Sergio took care of my problems and worked out all of the third part warranty issues - I did nothing except pay my small deductible.

Carlos is exceptional in providing customer service. He is always friendly and courteous. Since I am a little person, he always makes sure that my car is in good condition. He is fair and honest.

Alec saved my vacation by getting a roof rack installed in record time. Excellent service.

Excellent customer service by Gianna and knowledgeable mechanics.

We are happy with the purchasing experience recently at Steven Creek Acura. The entire team were very friendly and professional, making my purchase very comfortable. Thanks Ali, Jonathan, Brandon, and Steve for making me and Cindy happy customers.

Good service,very nice service advisor. Explained to me in detail.

We are happy with the service at Acura Stevens Creek. We’ve been using the same location for all services for our Acura since 2005.

Very helpful. I live out of town and have bought 3 Acuras from this dealership. No surprises. They did exactly what they said they would do.

Staff are dedicated to customer satisfaction. They met their target in the servicing of my Acura. Thanks Alec and team.

Excellent customer service And timely resolution

I was the first appointment and my Service Advisor was helping me even before my appointment time, which I greatly appreciated. It was nice to have the tv and waiting area to myself for awhile. Later on, there may have been another 4 people waiting for their vehicles. Everyone seemed pleasant and kept to themselves. Since meeting my Service Advisor, I feel most comfortable with her now for the last few years.

Very good customer service and work done o the same day. Great job!

Alec was very professional and accommodating. All of my questions were answered and I was pleased with the results!

Prompt service. Agent went through all the repairs in details. Recommended the follow-up items needed to pay attention to.

Thanks to Acura on Stevens Creek for the quick service of my car. My driver 1 key was replaced, and the whole system reprogrammed in about 90 min.

Outstanding service. Would strongly recommend this service department to anyone.

excellent service, advisor and quality of repairs, I highly recommended to this dealer.

I had just made the decision to purchase a RDX, replacing a vehicle that was totaled in an accident, having decided on color and interior when the "Shelter in Place" mandate was announced. My sales associate, Steve, manager Ray and Financial officer Brandon all worked together to make sure that I was able to complete my transaction. When this difficult time has passed, I look forward taking a drive in my new Acura.

Had a great experience buying a new car with Kerry. He was personable and helped with any questions I had regarding the car. I didn't feel pressured by the sales team and the entire process was painless which is always nice when making big decisions.

Service personal was courteous, prompt and clear in his communication.

AJ was very helpful from the beginning to the very end. I traded in my lease, got a new one, and AJ made it so easy throughout the entire process.

From reservatiom to finish service. Auto nation is a reliable place.

Giana was an awesome rep. Her service was impeccable. You can see that she really cares. Thank you for the great work!

I am very happy with Stevens Creek Acura. My service advisor, Carlos, is trustworthy, gives excellent advice, and I will definitely use him again. My car was ready on time. It was washed at an affordable price.

Quick and friendly service. I was very happy with the customer service.

Gianna Papagayo is always pleasant to work with! Every time my car needs maintenance or a service she takes the time to explain what is needed, never pushy, always patient and doesn?t rush with me. I know I can always feel at ease when I bring my car in to Acura when working with Gianna.

My experience has been that the business is very consumer oriented. Employees seem to anticipate the customers' concerns and needs. My SUV received excellent attention and, when additional service needs were discovered, Auto Nation employees were thorough in their explanation. My car was returned to me both road worthy and clean. And, at reasonable cost.

Absolutely consistent hight quality services provided to me over the last 2 years. AutoNation definitely rules compared to other dealerships I had to deal during the last 10 years.

Great service and very quick service Ghana gave excellent customer service

Zach Whipple was an awesome salesperson! The financing was a very pleasant experience and the final person we worked with to sign all the paperwork made it the best experience we have ever had buying a new vehicle.

Mr Vu Tu has done an excellent job in helping us finding the car that we like. He is very friendly and quick in response when we have questions. He is one of the best sales person I have ever worked with. I will definitely recommend him to my family and friends if they need to buy a car in the future.

it took over 4hrs from making the deal to getting the paper signed. It would have been a better experience if it could have been complete within 2hrs, and the first service should be free for the new car because there wasn't any additional incentive to help lower the price. Anyway, Kerry the SalesRep was helpful, If you can send me a coupon to for the first service there that will be greatly appreciated.. Than I would re-rate the overall experience to 4stars - Anything you can do is greatly appreciated. Thanks, Dung

Excellent customer service.

The service dept has a few committed advisers, like Giana, who are knowledgeable, taking good care of customers.

My TSX was in for oil change and filter. When I tried to check on status of work the phone system was cumbersome and time consuming. One call was dropped while I was on hold and I never did get a reply from the call back system. As for the oil change, the oil level is way above the upper mark on the dipstick. The service report says that 5 quarts of 0W-20 oil was used , when the TSX manual says the oil capacity is 4.2 quarts. the manual also says 5W-20 oil is recommended for TSX. My service advisor was polite and helpful and not a factor in my low rating of this experience.

Sales and Managers know customers needs and help accomplished.

I called that morning for an appointment, and was scheduled one hour later. Was on time and they checked me in immediately. Said it would take 1.5 hours to complete, was done in just over an hour. Service manager was very friendly and helpful during complete process. My car was dirty and they did a complimentary car wash also. Was very happy with all aspects of the service process.

Good saleman Mr Kim very friendly . Wait for a loan about 30?

My service agent was great! Very professional and explained service that I needed in detail

AJ was great to work with and was a tremendous help in buying the right car.

Recall was fine. They found some other items that needed repair. Prices were way out of line with market.

Great service. Car ready much faster than I expected

Excellent service and friendly staff to handle their customer.

Cliff Kim could not have been easier to work with. I recommend this dealership if you are looking for an Acura.

Carlos called after a couple of hours with the inspection results. He provided details to the findings (minor) and cost to repair.

I had to bring my car in for an airbag recall. Alec, my customer service representative was very professional and the service appt was efficient.

Alec was my service manager. He was very detailed on going over repairs and was not pushy at all.

a day ago I came here because we needed a family car and we wanted to get a 2020 model. I called to check inventory for a 2020 RDX A-spec SH-AWD. AJ answered the phone and told me that they had several available. I found the perfect color combo and trim level sitting in their showroom. They took me on a test drive in a different car, same model, to preserve the showroom car which I appreciated. They wanted to make a deal that day, but I never buy off impulse so I decided to go home and think about it. AJ never put too much pressure to buy. He laid out finance or lease options and gave the pros and cons of each. I found AJ to be very honest because I "fact-checked" everything he said with my own research. I saw the RDX at other dealers but none of the sales people were quite like AJ. I decided two weeks later to make my purchase. I am happy I did. Even after my purchase, the general sales manager and AJ both followed up to congratulate me and check to see if I needed anything. Sales department here is wonderful, the service department seems to be the complete opposite on first impression. The technicians forgot to fill my washer fluid prior to delivery of vehicle. I found out during the weekend when I needed to use it. Michael, the general manager, assured me it would be taken care of, and it was. But when I walked into the service department for the fluid fill, no one there greeted me, even after I looked several service advisors in the eye and they just looked away. So I had to walk over to the sales department to get this handled. Again, sales department great, service department sub-par based on first impression. I am giving 5 stars for my experience with the sales department. I just hope someone in service department reads this and makes necessary changes. I am now an Acura customer after all, and I'd like to think I can return there for service and rely on their service technicians.

It wasn’t fast, but everything went well. No pressure or tricky dealing and good follow through. Pleasant people to deal with.

Excellent service and my rep was very clear about the items I needed to get done vs those that could wait.

We appreciate a very professional service in Acura with adviser Alec Noel. His was a great help and provided a quick service. Thank you. Larisa Krasnovsky

It was a great experience to buy a new car here. Service is good.

Had a pleasant buying experience with this dealership.

The managers were all so helpful and very professional! It was a great experience selecting a new vehicle! They were all very helpful!

we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Acura Stevens Creek. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Thanks

Reliable cat and good services

Alex Quianola did a great service job on my RDX. Thanks

Excellent sales team and customer friendly . Most helpful staff.

Went in for service. Very courteous, efficient and expedient personnel ! Thanks Carlos !

Thank you Anthony and Truc! They were both wonderful!!!!

I’d totally recommend this place for anyone looking to get their Acura serviced. The work was quick and they explained everything in great detail!

I had a very difficult time getting a hold of service writer. His call back numbers were wrong. I had to seek them out to find out what they had found on my car. They took it on test drive and run over mud puddles and did wipe down. Tech got into my vehicle with no floor mats or seat covers. I don?t know if my wiper problem has been corrected until I try in rain. I hope the fix was done.

Friendly and Good Experience at AutoNation. Helped me find the type of car I needed, and explained the technology and features. Was promptly assisted and able to buy car same day.

Carlos has great customer service! He is always so professional and friendly.

I scheduled for service on my new vehicle. Scheduling was easy, I was immediately greeted, my service advisor Zack was very friendly and the work was completed in less time then expected.

Service was on time, explanations were adequate and the shuttle was most helpful and now I have a clean car and the service required icon has been silenced

I recommend this Acura Stevens Creek. Cliff was my sale consultant, he was very friendly and knowledgable. He managed to find what I was looking for with the right price tag. He also took time to explain all the features of my new car :). Thank you!

So I had my MDX taken to AASC for A1 service and few other minor problems. Alec was perfect in terms on how he helped my wife for the shuttle and trying to figure out how to help us out with the minor problem but the main problem was the technician who was doing our vehicule. When we discuss about the minor problem he was not listening to the customer and just trying to finish up as fast as he could telling us that all vehicle has the same problem. Anyways not to make it long I'll better bring the vehicle to Acura Hopkins at Redwood City. Just because they have Better Technicians.

I recommend this Acura Stevens Creek. Cliff Kim was very friendly and knowledgable. He listened to my likes, dislikes, and concerns and found what I was looking for. The purchase process was quick. After the paperwork was done, Cliff patiently explained all the features of my new car :). Thank you Cliff for being such a great sales consultant. You deserve a perfect 5 star.

Knowledgeable service advisor, my car was washed and vacuum, time promised was accurate and answered all my questions. Thanks Connie

Ray and Adarsh made my car buying as easy as possible. I found my dream car online and connected with Ray. He gave me the best price quote from all the Acura dealers in the Bay Area. When I was ready to buy, I met with Ray and Adarsh and he sold me and my partner to a 2020 RDX SH-AWD A-SPEC. I LOVE THIS CAR!!!. He?s very knowledgeable about the product that he sells and would highly recommend working with them for your next car purchase. If there?s any issues, Ray and Adarsh are willing to help anytime! Thank you both for the best car buying experience ever!

Amazing staff. Very happy with the service. We will go back

Great experience getting Acura TSX A23 service from AutoNation Acura...

Got my car through A1 service. It was fast and no hassle. Good service.

My boyfriend and I walked into the Stevens Creek Acura lot to browse for a new car. We were immediately greeted and referred to Kerry to help us out. He answered all of our questions throughout the visit. After test driving, we sat down with Kerry as we discussed car options and prices. He did not make us feel pressured into buying as he gave us time to reflect and think about it. He was friendly, calm, and very knowledgeable. The overall process of purchasing a new car was smooth thanks to this dealer. Special shout out to Kerry for helping us! I am now a proud owner of a brand new Acura RDX!

Staff is very professional and friendly. My whole experience from test drive to purchase was seamless and they were very supportive with all my needs.

Everything possible. Great service, best price, professional staff and follow up.

I love Acura in Cupertino, the staff is always courteous and friendly. From when i call to make an appointment to the day i arrive for my appointment and beyond. I have been working with Carlos since we purchased the car and he is always available and willing to help with anything. He always answers my hundred questions with a smile. You are very fortunate to have such an employee. Worth the drive from San Mateo!!!

Purchased a used car that had a mechanical issue. It was an obvious issue that should have been taken care of before being put on the lot. Have called their service department numerous times and no response.

Great people. Zack and Jeff (technician) in particular, was extremely helpful and friendly Very efficient. The service area though could use updating. It's not as nice as the Lexus and Audi dealerships I use for my other vehicles.

Zack Jones is one of the best service advisor I have work with in long time since I?ve been there a couple times. It was a breathe of fresh air to deal with someone as professional as him!

I had a maintenance service on 11/16 afternoon, the staff Zack provided excellent services. I would recommend this dealership for maintenance.

Excellent service, provided shuttle service and as soon as the car was available was informed right away

Alec was very helpful and courteous . Easy process. Thorough car inspection and complimentary car wash.

Took my 2020 RDX in to look at a few things. Great staff across the board.

The service was great. The car is running w/o problems.

Excellent service. Exceeded expectations with free car wash.

We have scheduled the maintenance service, (BTW it was very easy), showed up 5 minutes earlier, advisor already was on site, processed car and arranged for transportation. Everything was very fast and efficient.

Good price and friendly staffs.

Excellent customer service from Zack Jones. He's one to watch.

Zach helped me and he was great! I give him a 10.

I worked with Zack when I brought my RSX in for an oil change and checkup. He explained the options available and went over the recommendations afterwards. I elected to wait while my car was being serviced. The lounge was comfortable and my car came back even earlier than promised, so I was happy with my experience there.

I brought my SUV in for service. I was so happy to have Zach as my service advisor. He was prompt, friendly and courteous. Excellent service!!

Super friendly, more color options. Vey transparent in providing information. And patient enough with user to spend time on looking around.

Excellent service and Alac who was my new service person gave an great explanation on needs of the car.

Friendly and hard working people Zachary told me that i was going to gat my car back in three hours and he was right on. Got a call they tooke care of the issues and got my car wash too.keep up the good work and thanks you.

Made appointment ahead of time. Slightly long wait on the day I went

Always professional and well run.

Service was great. I had an appointment at 12 but got there at 11 and Frank took me right away.

Prompt,friendly courteous excellent service. Have not encountered any difficulty since I had my car service for recalls.So far am satisfied and hopefully you will keep up the good job.

The service is excellent, I was going there to lease a car, they recommend a good deal in their store, and in the end, also gave a good discount which I decided to lease, also while test drive, i tried both high way and local to experience the car, the guy helped me was very patient and nice to ask my every question, also the one gave discount, overall, i had a good experience in Acura-Santa Clara store.

Friendly service, easy to deal.

Great job on the recall work

Easy and on time. Frank Walsh was my service contact and he was professional, straight-forward, and very helpful with decisions.

Frank, my service rep. greeted pleasantly and Service was performed in time as promised. Car wash and vacuum was a

Excellent Notification and followup. Quick service and completed exactly as scheduled.

Excellent customer service! Questions wad answered.

Thank you for helping get my number guard installed.

Great experience, stuff was great and very attentive.

Nick Nguyen is a Rock Star! My hubby surprised me with the Acura RDX 2020 and it all happened because of Nick! We met Nick on the day my hubby took me to AutoNation and I have never met a car salesman who did not look tired, greedy and anxious to make a fast sale until Nick! Nick was very patient while we asked a ton of question and even more patient when we took the car out for a drive. Throughout the process, my hubby told me that while Nick was persistent he was not rude whenever they went back and forth on the pricing. Nick is what we hope to see in all other car salesman. He is honest, easy to deal with and provides the best customer service. We literally looked forward to seeing Nick at AutoNation to picked up our floor mats and when we did, he acted as if we have known each other forever! Incidentally, my hubby is in market for BMW M4 and so we decided to stop by BMW Stevens Creek and we met the exact opposite of Nick. Uno, the car salesman started telling my hubby to buy the M2, the X3, the M whatever since the M4 that my hubby was asking for was not available. Upon learning that we are not interested in any other car, Uno quickly waved us off goodbye without as much as saying thank you, come again! So yes, we need more Nick in the Sales Industry!

First time i'm happy with the adviser (Calos). Most of previous advisers I met before I don't like the way they talk to me

Vu and AJ were great. Showed us all the features and their benefits. Helped us choose and great new RDX and we got a good deal!

The manager in duty that morning made a very nice gesture of reimbursing me for the Uber ride I was forced to take when the shuttle driver was too busy to take me. The guy who oversaw the service in the car was also very pleasant and professional

I was in a bind and needed my battery replaced quickly. Service associate expedited the work for me and I was out of there in perfect time to get my husband to his doctor appt.

Easy to get service appointment. Clean pleasant waiting area. Good service

Leo and Tran were amazing to work with. Had a smooth experience and love my car!

Had a very pleasant car buying experience. Never did the Autonation team make me feel like a first time car buyer. The associate was very friendly and patient to all my needs. Would definitely recommend

Carlos was efficient, friendly, and polite. Car was promised within two hours, but work was finished in less than one hour and they even washed my car.

Done on time. Carlos was personable and efficient in checking in my RDX and with his follow up calls.

Carlos was very professional for my mdx recall service. No hassle at all. I was pleasantly surprised to find out the car was washed clean when I picked it up. Definitely go there again for my next service.

Nick was great from the start. His focus was our interest. He was very knowledgeable and didn?t push.

In for two factory recalls. At time of making appointment we were told it would take 1.5 hrs. When we arrived we were told 3 hrs needed. We traveled from Monterey area for service, surprised at the difference in time. Not a problem, and they appear to have done a good fixing recall items. The wash was a pleasant surprise.

I brought my 2017 MDX in for some recall work and a B1 service. The service advisor was top notch, and the work was done on time, with transportation provided to and from the dealership.

Feb. is a great sales person. Knowledgeable, and not full of empty promises like other dealers. That is why we came in after communicating with a few other dealers.

Acura Stevens Creek went over and above to satisfy my needs with my 2016 Acura MDX. My auto advisor, Kelsey was so accommodating and courteous. She did some research for me within the same day and gave me a call back that day as well as email me with my answers. Great customer service!

Need more friendly to customers, need better services, car being service for 3 hours but no shuttle, no loaner car.

Very pleased, Feb - the internet manager provided an exceptional service, very knowledgable from start to finish he made our deal so easy and got the price we want.

I was at the dealership to replace a recalled airbag. The representative was very helpful and went out of his way when I inquired about options to replace a defective rear view mirror. Service was efficient. There was no wait at appt check in.

Autonation has always done a great service for my Acura ever since I bought it there.

I made my service appointment for a Saturday and even though they were very busy they prioritized customers by appointment so I was seen right away and was very appreciative. Furthermore, Kelsey was very helpful and explained things clearly for me (someone who knows nothing about cars) and was punctual in calling me by the estimated pick up time.

I have always been pleased with the efficiency and quality of service every time I bring my vehicle in.

Great experience. They beat quotes for Fremont and Los Gatos Acura without any hassle.

Gianna is incredibly helpful, always willing to help and keep consistent communication.

Supervivencia took 3 hours . They scheduled so many cars. They should have offered me a vehicle While my car was being serviced.

Bought my 2015 RDX from Acura Concord in January 2019 and it was explained to me that they do a CPO inspection to their cars as well as a safety inspection. Found out from Stevens Creek Acura on Friday, April 26 that my brakes and rotors were bad. Long story short Kelsey Doetsch totally helped me out and was able to get them fixed for free! Thank you Kelsey, I appreciate you!

The service is wonderfully done. The service is wonderfully done. The service is wonderfully done.

As always, excellent services.

Great friendly staff with knowledge and excellant customer service. Always feel at home whenever I bring my truck in .

Hire more competent receptionists. when I was making an appointment, the woman on the phone hung up on me when I asked for my transportation options. Later, I have made an inquiry, why I was hanged on. I have received zero response. When I went to pick up my car, I was told that I should wait and someone would bring the car. When I ran out of patience and made another inquiry, I was told that my car was already parked there somewhere. Ridiculous. No match to my past experience with Infinity.

Great! Would take my car there again. Very nice people.

From the moment I arrived, the hospitality, professionalism, and service of my adviser and all the members of the Stevens Creek Acura team was really amazing. They could not have been more polite, knowledgeable, and quick to attend to my needs. This was my second visit, and I am still impressed by how great every department was. I have already recommended them to multiple friends. This is the level all dealers should strive to be.

Once my car was ready for pickup, Carlos called and was waiting for me to arrive. My car was clean and ready to go. Thanks Carlos!!

Great check of the car and comfortable customer waiting area

Rothchuh Carlos is very nice guy, took care the process professionally.

Very knowledgeable and helpful staff. Good inventory and bundles and colors to chose from. Adarsh walked us through setting up electronics and explained all controls post purchase. Very patient and pleasing to work with!

I had a mechanical problem on my CD player and Carlos gave me a contact information where I can get my CD player repaired. But wonder why ACURA doesn't repair the drive or replace the drive for me. I had mentioned about the problem when making reservation for the service with Acura via internet, but it seems that it didn't help me and I have to visit the repair supplier taking FTO because they are not open during weekend. If ACURA can do this, then more helpful......

The service is second to none. It’s way better than expected.

Our buying experience with Kerry was great. He was helpful, knowledgeable, and patient. Best of all, he made the buying experience painless and gave us a great price without the hassle of haggling. Would definitely recommend Kerry and this dealership to friends and family.

Premium Acura Dealer in the Bay Area Prompt and courteous approach in selling a vehicle Good after sales service

From the time I arrived, until the time I left, everyone was very pleasant and professional.

great service and very friendly staff good place to buy car they are the best five star thanks for a million dollars

We've been loyal customers of AutoNation Acura Stevens Creek for 15 years and we love the cars and the service. Recently, we purchased our 4th car from the dealership and we will definitely go there again. Highly recommend it.

Experience was smooth. They met the TrueCar price. They had the usual drill though.. sales person got his manager, who got his manager, who went in to "see what he could do about it", etc. But overall a good experience.

I had an appointment with confirmation Xo1Z1T9QZW for Dec 27, 2018. When i got there to do a oil change and the recall fix for the break they could not find my appointment. Right away they scheduled appointment for Dec 28. Since I was disappointed that they can not find the appointment, Matt one of the advisors heard our conversation and went out of his way to fix he recall which is related to the break. I have to say he was outstanding.

They were really friendly and worked hard to make sure your experience was great.

sales answered all my questions and gave me good price I wanted.

This was by far best car buying experience for me. Got a fair asking price for my trade in and whole process was very smooth and handled well. No uncomfortable negotiations and i walked out a happy customer with my certified pre owned Acura RDX.

Dealer took care of my demands. I needed a second fob key, which car didn’t have it. Dealer delivered the car with the second key cutted and programed.

Service was excellent. Battery was replace on time and car was washed.

Made Appt. for a test drive,Liked what I saw and decided to purchase. Had the right combination of the rdx I was looking for. Pricing was (I thought) fair to both of us..

We just purchased a 2019 RDX from Leo Lodin. When we arrived, we received the exact price he quoted us by email. He was fair, honest and the process was very smooth. Additional kudos to Truc, the finance person who was the most personable and decent finance person we have ever dealt with. I recommend this dealer and especially Leo and Truc, this was the smoothest vehicle purchase we have ever had.

Got my new car on 11/25th best saving date. We love the new 2019 Acura RDX in the design of 4 cyl, 2.0 Turbo engine and the beautiful exterior and interior too. We got it at very good deal and thanks to a great saleperson (Kathy Nguyen), sale manager (Henry) too. Kathy who helped us thru the sale process smoothly, demonstrated the car operations very well. Recommended see her and her manager Henry

Our service manager Ceasar has always been helpful. He checked and recommended which services are needed. He's honest and communicates well.

I can truly say this is the first time in all my years of buying a new car that I actually enjoyed the experience! I would be that person that would go after hours to look at cars as I just didn't want to deal with the pushy salespeople following me around. Well, when I stopped at Stevens Creek Acura one evening I was pleasantly surprised. I was able to to walk around the dealership looking at the vehicle's and then when I showed interest I was approached by a very friendly salesperson, Adarsh. Adarsh took the time to listen to me and understand exactly what I was looking for. He showed me what they had based on what I was looking for. We went for a test drive and I fell in love with the car. Next was the cost factor. I told Adarsh exactly what I wanted to pay and what I was able to put down. He spoke with his finance manager and to my surprise they came back with 3 different options for me that fit right into my budget. There was no haggling back and forth and we didn't sit there wasting each others time. Needless to say my husband and I went back the next morning to purchase my new vehicle. The purchasing was such a breeze! After we signed the finance papers (which was so quick), Adarsh took the time to go over all the bells and whistle in my new car! Buying from Steven's Creek Acura was the best car buying experience I have ever had! Thank you to everyone at Steven's Creek Acura and especially Adarsh! I LOVE my new Acura MDX!

Nina provided me with excellent service. She suggested all the necessary items that I needed and was very courteous.

I have a 2015 TLX. The transmission was not shifting down to first gear when I came to a stop and the BRAKE light would come on even thought their were no cars in front of me. Acura fixed all this and everything works just fine. All this was done in a timely time. I would recommend this dealer to everyone.

Excellent service. Knowledgeable and great attention.

We had a smooth experience at this Acura dealership. The salesman Sohail was very helpful and open about the sales process. He explained the myriad features of the RDX. He was patient and courteous during the entire process answering many questions and attending to the concerns. Definitely recommend him and the dealership!

Excellent service. The team is very Gad and efficient. They answered all my question and made my experience buying for the first time an Acura very enjoyable.

Bought the car in April, 21Oct, still no paperwork from them

Absolutely great experience buying my 2019 Acura RDX with AJ! great knowledge, ability to understand what I was looking for.

Great experience with staff-especially Cesar. Every one was courteous and friendly.

Service was good this time. Timely and complete. Carlos did a fine job.

Carlos is a true person in this area of service and not trying to talk a customer in getting things done to my car that is not needed. He realized I was a 80 year old lady that knows nothing about cars and never took advanced of me. Give him a raise and be glad you have him working for Acura.

Giana was very friendly and professional. The service was quick and easy.

su atención a clientes, y siempre están para ayudarte

excellent job working with Carlos, very helpful, attentive, supportive, thank you

They are thorough, polite, and get the job done in a timely manor. If u have questions u just have to ask. I would definitly recommend them for further car servics. I used them for an airbag recall.

Purchased a vehicle here in April. We were told AutoNation Acura would submit paperwork to the DMV for us and we would receive plates shortly. It's now August and no plates. After many calls we finally got a hold of Ray (manager)who said it's being taken care... but no progress. We are constantly having to call and leave voicemails without anyone calling us back. The car itself is great, but this place horrible customer service and follow through.

On Tuesday a driver blew past a stop sign, and I had to slam hard on my breaks to avoid an accident. After that my TSX was still breaking, but I had to press hard on the breaks, and it was feeling different overall. On Wednesday I took it the dealer, and the issue was quickly resolved, my 10-year old TSX is working well again.

Friendly service and knowledgeable advisor made a big difference.

Took the car for a wash as part of the service, but I got my car back unwashed. I came to fix an airbag recall # 16V-061, Instead they reported that they fixed recall # 16V-010. They did it without telling me and I still don't know the difference between the two recalls.

I love the Team at Stevens Creek Acura. I bought a couple cars here and brought them both in for regular service and maintenance. Every Team is friendly and very good at what they do. Thank you!

We had the best experience with the purchase of or new car with Amir and the team at Autonation Acura! Thank you so much.

Always a great experience here getting my car serviced or repaired.

Job well done. Promise fulfilled by the end of day.

I recommend this dealer. Great customer service and friendly staffs

Awesome customer service. Always flawless. In and out in two hours. I love the service.

Chose this dealership after calling the three dealerships in the area due to the customer service. We were treated with the utmost respect and kindness after moving to this area. Waited in the clean, well-lit facilities for my car to be taken care of. Fred as our Service Advisor was amazing.

Very inhospitable and stern from start to finish, condescending, and neither knowledgeable nor passionate, even about what the 2019 RDX has to offer. They just omitted a baseless arrogance, even though the place was dingy for a “premium”/luxury company. Acura is a good automaker, but this dealership reflects very poorly on Acura‘s name. Coworkers were yelling at each other and dropping F bombs left and right. These people do absolutely nothing to earn your business. I will never, ever return and I recommend you don’t put yourself through the suffering.

Carlos Rothschuh needs a raise! My first time at this facility, he was welcoming to my wife and I. Very informative, matter of fact, and had my concerns were at the forefront of his explanations/responses. Im very appreciative that Carlos was honest and truly cared about our family car and the maintenance it required. We're looking to purchase a new car in the future and I will go to Carlos for advice.

The help and service is very good there. Very comfortable in the lounge and the coffee and snacks were also good.

Carlos was personable and informative. He represents the company well.

Amanjeet Singh is a good reflection of AutoNation. He contacted us by phone and negotiated a price that was acceptable to us. This saved us time having to drive from San Francisco to Santa Clara and not knowing if a deal could be made. He was very courtesy and professional. On the test drive, he explained some of the features of the RDX. He was clear on what comes with the RDX Advance AWD package. Other dealers gave us the incorrect information or was not sure what items are included such as the roof rail. We were told by another dealer that it was included. We looked over the vehicle and pointed out a possible crack in one of the headlight lens. He said he would check on it but thought it was just some type of residue that would come off. He assisted us in purchasing some optional accessories. We had purchased roof rail with cross bars and door guard. He and the service department kept us up-to-date on when the vehicle would be ready. When we picked up the RDX, we again looked at the vehicle and he mentioned that the headlight lens was indeed residue and removed. AJ also provided us with more details of the RDX's features and even helped set our home address in the navigation system. We came away from the dealer with a good feeling that this dealer had a very experienced sales person and provided all the correct information. AJ also called several days later and asked if we had any additional questions. I did ask him about the AcuraLink and asked about the various rates. He explained the details and answered all my questions. Thank AutoNation and AJ, you have made this purchase very painless.

AJ has is a good reflection for AutoNation. He contacted us by phone and negotiated a price that was acceptable to us. This saved us time having drive from San Francisco to Santa Clara and not knowing if a deal could be made. He was very courtesy and professional. On the test drive, he explained some of the features of the RDX. He was clear on what comes with the RDX Advance AWD package. Other dealers gave us the incorrect information or was not sure what items are included such as the roof rail. We were told by another dealer that it was included. We looked over the vehicle and pointed out a possible crack in one of the headlight lens. He said he would check on it but thought it was just some type of residue that would come off. He assisted us in purchasing some optional accessories. We had purchased roof rail with cross bars and door guard. He and the service department kept us up-to-date on when the vehicle would be ready. When we picked up the RDX, we again looked at the vehicle and he mentioned that the headlight lens was indeed residue and removed. AJ also provided us with more details of the RDX's features and even helped set our home address in the navigation system. We came away from the dealer with a good feeling that this dealer had a very experienced sales person and provided all the correct information. AJ also called several days later and asked if we had any additional questions. I did asked him about the AcuraLink and asked about the various rates. He explained the details and answered all my questions. Thank AutoNation and AJ, you have made this purchase very painless.

Usually does a good job, but not last weekend! Not happy about Cesar's follow-up on my wife's Acura on Saturday ! Costed me over $200.00 on my Acura on Friday, too. Let him know about Saturday, too!

This is about the people. We were helped by Fred Orozco in the service department and he we very polite and helpful. He made sure our MDX was in great condition when we picked it up - an asset to the organization. We also had occasion to speak with Cliff Kim who was very polite, helpful and professional, A great people person. These men were a pleasure to deal with.

Over all ok service. Reset my cars indicator and now I can drive it ok.

Carlos is always friendly and helpful. Overall, it was a pleasant experience. Accommodating me with a ride home and back (since service was going to be 2 hrs) was great. Although I do miss the Acura shuttle as opposed to an Uber.

I will recommend this Acura dealer. Paul is very helpful and friendly. The moment we get in with my kids and checking the car that we liked, he came and introduced his self and ask our names. The processing is fast and Ahmed make sure we got what we needed. This people is the one you truly needed, they know how to care for their customers and make sure that you are happy to go home. Thank you to Paul and Ahmed for being such a good hardworking people they deserved a perfect 5 star.

Carlos was so helpful. Very professional. Help me with every question and even helping me set up my phone Bluetooth. About my Acura care I was sad that it was expired too soon so I have to pay which I was not prepared.

I have here due to air bag re-call. Everything has been done timely.

Hi All Carlos was great & the Service was also ! George

First service at this dealership. Awesome, friendly, courteous, and prompt

This was my first service with Stevens Creek Acura after purchasing my TLX. I worked with Al Gichki, who really took the time to address my questions and concerns. I felt listened to and after picking up my car he went over everything with me in fine detail. I was really impressed with my service and will definitely go back for future services and repairs. Thank you Al!

We bought a new car MDX from Acura stevens creek and our buying experience was awesome. Rashpal and Phillipe both were very helpful. They explained each and every thing in detail. We will definitely recommend this dealer to our friends.

I love it, when i did with sale internet manager Son Luc. I very happy, because he is very enthusiastic. I like the way he works

I liked, when I did with sale internet manager Son Luc. I very happy, because he is very enthusiastic. I like the way he works

I brought in my car for a factory recall. The service was done quickly and transportation was provided to and from the service facility, Everything was explained clearly.

My experienced was awesome. The person that helped me out is Fred. He is very nice and fast.

Mr. Kim at Stevencreek Acura helped me purchased our 2nd MDX in 10years. Very reliable car. Great help. Highly recommended. Excellent service.

Bought my Red with black interior TLX 2018 w/ technology package Dec.30, 2017. So many features, Love my car thanks to AJ I got a great deal and to Mark in finance for making my paperwork go so smoothly. I was there in the morning and got home around 2:30pm FAST process. 1. Multi-View Rear Camera with Dynamic Guidelines 2. Vehicle Stability Assist (VSA®) with traction control and motion adaptive steering 3. Agile Handling Assist 4. Collision Mitigation Braking System™ (CMBS™) 5. Lane Keeping Assist System (LKAS) 6. Blind Spot Information (BSI) System 7. Rear Cross Traffic Monitor 8. Road Departure Mitigation System 9. LED Daytime Running Lights (DRL) 10. Jewel Eye® LED Headlights 11. 10 speaker ELS Studio Premium Audio System 12. Acura Navigation System 13. Available AcuraLink Real-Time Traffic with Street and Freeway Conditions 14. USB Audio Interface with Smartphone Integration Great experience, will refer friends and family looking to buy an Acura to AutoNation Acura Stevens Creek.